Return & Refund Policy
When BrightMap AI refunds a payment, how to request a refund, and how long it takes.
Effective date: October 16, 2026
brightmapai.pk is BrightMap AI's informative website. It describes BrightMap and hosts public demonstrations; it has no accounts and sells nothing directly.
The BrightMap learning platform is provided to each partner institute at its own dedicated web address. Admins, teachers and students of an institute can use only the services that BrightMap AI and that institute have agreed, and nothing else is enabled for them.
1. What this policy covers
This policy applies to fees paid to BrightMap AI, such as the annual platform fee for an academic year, whether paid by a student, a parent or an institution. An institution with a separate written agreement follows the refund terms in that agreement.
2. Returns
BrightMap is a digital education service delivered online. There are no physical goods, so there is nothing to return.
3. When we refund
Fees are non-refundable once paid, except in these cases, where we refund the amount affected in full:
- Duplicate payment — the same invoice was paid more than once.
- Wrong amount — you were charged more than the amount on your invoice.
- Service not provided — you paid but we could not give you access to the service the invoice covers.
We do not refund for a change of mind, for partial use of an academic year, or for time not used after cancelling (see our Cancellation Policy).
4. How to request a refund
Email info@brightmapai.pk within 30 days of the payment with the invoice number (shown on the Billing page of your Platform account), the student's name and institution, the payment date, and what went wrong. We may ask for a payment receipt or a bank statement entry so we can match the payment.
5. Review and timing
We reply within 3 working days to say whether the refund is approved. An approved refund is sent to the original payment method within 10 working days of approval.
Banks and card issuers can take a few more days to show it on your statement. Where a refund to the original method isn't possible, we agree another method with you in writing.
6. Contact
Questions about refunds can be sent to info@brightmapai.pk.